Returns & Cancellation Policy

At Turqs Maldives, we are committed to providing our customers with quality jewelry, canvases, and other products. Please review the following Returns & Cancellation Policy before placing your order.

1. Return Requests

All return requests must be submitted by email to:

thohir@turqsmaldives.com

Return requests must be submitted within 24 hours of receiving the item(s).

To help us process your request, please include:

• Customer name
• Order number
• Date the item was received
• Reason for the return
• Photographs of the item(s), where applicable

2. Return Shipping Costs

The customer is responsible for all return shipping costs, unless otherwise agreed by Turqs Maldives.

Customers are responsible for ensuring that returned item(s) are securely packaged to prevent damage during return shipping.

3. Refund Processing

Once the returned item(s) have been received by Turqs Maldives, the item(s) will be inspected.

The actual time for the refunded amount to appear in the customer's account may depend on the payment method and the customer's bank or payment provider.

4. Order Cancellation Before Shipping

Customers may request cancellation of an order within 24 hours of placing the order, provided that the product has not yet been shipped.

Cancellation requests must be submitted by email to:

thohir@turqsmaldives.com

5. Cancellation After Shipping

Once an order has been shipped, it can no longer be cancelled directly.

If a customer wishes to cancel an order after it has been shipped, the customer must receive the item(s) and follow the Returns Policy.

In such cases:

• The return request must be submitted within 24 hours of receiving the item(s).
• The customer is responsible for the return shipping costs.
• The refund process will begin within 24 hours after Turqs Maldives receives the returned item(s).

Turqs Maldives
Jewelry & Canvases inspired by the beauty of the ocean.